Customer Service Built for Beauty & Wellness Companies

Your guests expect quick answers, and on-brand support, whether they’re booking a treatment or asking about post-care. Our wellness-trained CX agents provide concierge-level care at scale, all for as low as $8 per hour.

Lauren D.
4.6
Industry
Beauty & Wellness
Avg. Tickets Closed Per Day
95
Experience
6 Years
Previous Role
CorePower Yoga

We Do Things Differently To Make Sure
You’re Beauty & Wellness Company Is Successful

Dedicated Team Member

We conduct a personalized recruitment process to bring on the perfect agent based on your Beauty & Wellness company’s skill and personality needs. This team member is also dedicated to you, allowing them to become an expert in your company.

Customer Service Expert

All of our agents have an average of 4 years in the customer service space, making them experts in the work that they will be doing, and comfortable in your existing tech stack.

Company Specific Training

We kick things off by building out training material based on your company’s historical customer service inquiries & processes to get your agent trained up on your company-specific questions and tech stack.

Ongoing Management

You’re never on your own... We conduct weekly reporting going over your agent’s performance to assure that they’re doing great work and continuing to get better and better in the role over time.

Dedicated Team Member

We conduct a personalized recruitment process to bring on the perfect agent based on your Beauty & Wellness brand’s skill and personality needs. This team member is also dedicated to you, allowing them to become an expert in your brand.

Customer Service Expert

All of our agents have an average of 4 years in the customer service space, making them experts in the work that they will be doing, and comfortable in your existing tech stack.

Brand Specific Training

We kick things off by building out training material based on your brand's historical customer service inquiries & processes to get your agent trained up on your brand-specific questions and tech stack.

Ongoing Managment

You're never on your own... We conduct weekly reporting going over your agent's performance to assure that they're doing great work and continuing to get better and better in the role over time.

Trusted By Leading Companies in
the Beauty & Wellness Space

How We Qualify Top Beauty & Wellness Talent

All agents go through an intensive, six phase recruitment process to ensure we bring on the best agent for your Beauty & Wellness company!

Written, Oral & Customer Service Test

All agents score an A- or above on our written, oral, and customer service tests to assure that their communication with your customers is flawless.

Two Live Video Interviews

Your company is unique... which is why we ask the right questions to make sure that your agent is not only capable of exceeding your expectations, but is also a perfect match for your company's unique voice and tone.

Skills Training

Each candidate passes our skills training to make sure they can really "walk the walk". This consists of Shopify Training, Customer Service Training, and Helpdesk Training to make sure that we're only bringing on experts.

Written, Oral & Customer Service Test

All agents score an A- or above on our written, oral, and customer service tests to assure that their communication with your customers is flawless.

Two Live Video Interviews

Your company is unique... which is why we ask the right questions to make sure that your agent is not only capable of exceeding your expectations, but is also a perfect match for your company's unique voice and tone.

Skills Training

Each candidate passes our skills training to make sure they can really "walk the walk". This consists of Shopify Training, Customer Service Training, and Helpdesk Training to make sure theat we're only bringing on experts.

Omnichannel Coverage Built for
Beauty & Wellness Needs

Omnichannel Coverage Built for
Beauty & Wellness Needs

Supporting all of the channels your clients love

Email
Live Chat
Phone
Social Media
In-App Messaging
Onboarding & Implementation
Billing & Subscription Management
Technical Support & Troubleshooting
Email
Live Chat
Phone
Social Media
In-App Messaging
Onboarding & Implementation
Billing & Subscription Management
Technical Support & Troubleshooting

Working Within Your
Tech Stack

Why Beauty & Wellness Companies Trust
TalentPop
With Their Customer Support

Drive Revenue Through
Customer Service

Increase Clients'
Lifetime Value

Lower Costs Without
Sacrificing Quality
Month to Month. No Contracts. No Surprises.
Drive Revenue Through
Customer Service

Increase clients
Lifetime Value

Lower Costs Without
Sacrificing Quality
Month to Month.
No Contracts. No Surprises.

Beauty & Wellness Support Expertise,
Without the In-House Overhead

In-House
Freelance Marketplace
Agencies
Level of expertise
Varies
Vetted Top Experts
Low
Varies
Dedicated Agent
Varies
Fee
$$$$
$$
$$
$$$
Customer Success Team
Varies
24 Hour Agent Coverage
Perfomance Tracking
Varies
Level Of Expertise
Dedicated Agent
Fee
Customer Success Team
24 Hour Agent Coverage
Performance Tracking
In-House
Varies
$$$$
Varies
Varies
Vetted Top Experts
$$
Freelance Marketplace
Low
$$
Agencies
Varies
Varies
$$$
Varies

Beauty & Wellness Support Expertise,
Without the In-House Overhead

TalentPop
Level of Expertise
Dedicated Agent
Fee
Customer Success Team
24 Hour Agent Coverage
Perfomance Tracking
Vetted Top Experts
$$
Level of Expertise
Dedicated Agent
Fee
Customer Success Team
24 Hour Agent Coverage
Perfomance Tracking
Freelance Marketplace
Low
$$
Level of Expertise
Dedicated Agent
Fee
Customer Success Team
24 Hour Agent Coverage
Perfomance Tracking
In-House
Varies
$$$$
Varies
Varies
Level of Expertise
Dedicated Agent
Fee
Customer Success Team
24 Hour Agent Coverage
Perfomance Tracking
Agencies
Varies
Varies
$$$
Varies

Here's What Our Clients Say About Their Agents

Recruiting involves identifying, attracting, and selecting qualified candidates to fill job vacancies in an organization.
Jarett Castillo, JAXXON

"Donna and Keenan, really exceeded our expectations. They picked things up super quickly. Now Donna is one of our Lead Agents and managers essentially of the whole team!"

Munesh Raj, Baffin

"Our Team Leader, Joe, is phenomenal. TalentPop has a really good group of people doing really good work."

Bry Reinhardt, Popl

"Cath and Dia are our two agents and they are just exceptional. They have a very high understanding of everything that is going on with our product. It is a very technical product... we were very pleasantly surprised by how quickly they got it."

Yina Liu, Espin Bikes

"Our agent Princess has been amazing. She asks great questions, she's really engaged, and she is such a self-starter! I think she has been such a great asset.”

Sonya Petcavich, Meowtel

“We’ve been very happy with the first two agents we got back in July of 2021. Since then, we’ve doubled our TalentPop staffing needs!”

Madison Knight, Elix Healing

"All of the agents that we have have just done a phenomenal job in going above and beyond and actually caring about the product and our community members... We've seen phenomenal CSAT scores, we're constantly above a 4.8 which is great!"

Calvin Chan, USB Lighter Company

"TalentPop has really been a Godsend... Our agent Rexter is great! From the start he's been able to understand our back-end platforms… It's been nice to have somebody who is motivated and executing really well."

Sara Black, Jolyn

"TalentPop and the agents that we have, have just blown all expectations out of the water. It's been such a pleasant experience, truly. The three girls that we have fit so perfectly into our company culture. It's so great. They have such an amazing work ethic (and they make my life so much easier obviously in terms of the workload."

Try TalentPop Risk-Free

No Contracts, No Commitments. Guaranteed Results.*
I can't even put into words what a great experience we've had with TalentPop.
Jenn Angel
We want everyone on our team to be from TalentPop!
Jarett Castillo