In-House
Freelance Marketplace
Agencies
Level of expertise
Varies
Vetted Top Experts
Low
Varies
Dedicated Agent
Varies
Fee
$$$$
$$
$$
$$$
Customer Success Team
Varies
24 Hour Agent Coverage
Perfomance Tracking
Varies
.svg)
Simple, Transparent Pricing.
No Contracts. No Surprises.
Getting Started
$14
/ Hour
Per Agent
20-29 Hours/Week
Month to Month
Dedicated and Trained Agent
Quality Assurance Team
One Time $500 Staffing Fee Per Agent
Essential Plan
$13
/ Hour
Per Agent
30-39 Hours/Week
Month to Month
Dedicated and Trained Agent
Quality Assurance Team
One Time $500 Staffing Fee Per Agent
Professional Plan
$12
/ Hour
For 1-9 Agents
40 Hours/Week
Month to Month
Dedicated and Trained Agent
Quality Assurance Team
One Time $500 Staffing Fee Per Agent
Book a Demo
Advanced Plan
$10
/ Hour
For 10-24 Agents
40 Hours/Week
Month to Month
Dedicated and Trained Agent
Quality Assurance Team
One Time $500 Staffing Fee Per Agent
Enterprise Plan
$8
/ Hour
For 25+ Agents
40 Hours/Week
Month to Month
Dedicated and Trained Agent
Quality Assurance Team
One Time $500 Staffing Fee Per Agent
Getting Started
$16
/ Hour
Per Assistant
20-29 Hours/Week
Month to Month
Dedicated and Trained Assistant
Quality Assurance Team
One Time $500 Staffing Fee Per Assistant
Essential Plan
$15
/ Hour
Per Assistant
30-39 Hours/Week
Month to Month
Dedicated and Trained Assistant
Quality Assurance Team
One Time $500 Staffing Fee Per Assistant
Professional Plan
$14
/ Hour
For 1-9 Assistants
40 Hours/Week
Month to Month
Dedicated and Trained Assistant
Quality Assurance Team
One Time $500 Staffing Fee Per Assistant
Book a Demo
Advanced Plan
$12
/ Hour
For 10-24 Assistants
40 Hours/Week
Month to Month
Dedicated and Trained Assistant
Quality Assurance Team
One Time $500 Staffing Fee Per Assistant
Enterprise Plan
$10
/ Hour
For 25+ Assistants
40 Hours/Week
Month to Month
Dedicated and Trained Assistant
Quality Assurance Team
One Time $500 Staffing Fee Per Assistant
Getting Started
$14
/ Hour
Per Assistant
20-29 Hours/Week
Month to Month
Dedicated and Trained Assistant
Quality Assurance Team
One Time $500 Staffing Fee Per Assistant
Essential Plan
$13
/ Hour
Per Assistant
30-39 Hours/Week
Month to Month
Dedicated and Trained Assistant
Quality Assurance Team
One Time $500 Staffing Fee Per Assistant
Professional Plan
$12
/ Hour
For 1-9 Assistants
40 Hours/Week
Month to Month
Dedicated and Trained Assistant
Quality Assurance Team
One Time $500 Staffing Fee Per Assistant
Book a Demo
Advanced Plan
$10
/ Hour
For 10-24 Assistants
40 Hours/Week
Month to Month
Dedicated and Trained Assistant
Quality Assurance Team
One Time $500 Staffing Fee Per Assistant
Enterprise Plan
$8
/ Hour
For 25+ Assistants
40 Hours/Week
Month to Month
Dedicated and Trained Assistant
Quality Assurance Team
One Time $500 Staffing Fee Per Assistant
Getting Started
$14
/ Hour
Per Specialist
20-29 Hours/Week
Month to Month
Dedicated and Trained Specialist
Quality Assurance Team
One Time $500 Staffing Fee Per Specialist
Essential Plan
$13
/ Hour
Per Specialist
30-39 Hours/Week
Month to Month
Dedicated and Trained Specialist
Quality Assurance Team
One Time $500 Staffing Fee Per Specialist
Professional Plan
$12
/ Hour
For 1-9 Specialists
40 Hours/Week
Month to Month
Dedicated and Trained Specialist
Quality Assurance Team
One Time $500 Staffing Fee Per Specialist
Book a Demo
Advanced Plan
$10
/ Hour
For 10-24 Specialists
40 Hours/Week
Month to Month
Dedicated and Trained Specialist
Quality Assurance Team
One Time $500 Staffing Fee Per Specialist
Enterprise Plan
$8
/ Hour
For 25+ Specialists
40 Hours/Week
Month to Month
Dedicated and Trained Specialist
Quality Assurance Team
One Time $500 Staffing Fee Per Specialist
Getting Started
$17
/ Hour
Per Specialist
20-29 Hours/Week
Month to Month
Dedicated and Trained Specialist
Quality Assurance Team
One Time $500 Staffing Fee Per Specialist
Essential Plan
$16
/ Hour
Per Specialist
30-39 Hours/Week
Month to Month
Dedicated and Trained Specialist
Quality Assurance Team
One Time $500 Staffing Fee Per Specialist
Professional Plan
$15
/ Hour
For 1-9 Specialists
40 Hours/Week
Month to Month
Dedicated and Trained Specialist
Quality Assurance Team
One Time $500 Staffing Fee Per Specialist
Book a Demo
Advanced Plan
$13
/ Hour
For 10-24 Specialists
40 Hours/Week
Month to Month
Dedicated and Trained Specialist
Quality Assurance Team
One Time $500 Staffing Fee Per Specialist
Enterprise Plan
$11
/ Hour
For 25+ Specialists
40 Hours/Week
Month to Month
Dedicated and Trained Specialist
Quality Assurance Team
One Time $500 Staffing Fee Per Specialist
Initial Setup Fee
(One-time payment)
$2,500
(One-time payment)
AI-Powered Automations (30-50% of Tickets)
White Glove Setup & Training
AI Responses Matched to Brand Voice
Smart Exclusions on Specific Categories
Multi-Channel Automation (Email & Live Chat)
Auto-Routing for Ticket Escalations
AI Analytics & Reporting
Strategy & Optimization
(AI Success Manager)
$200
/ Hour
(Our team recommends 2 hours/week)
Regular performance reviews of your AI Agent
Recommendations to reduce repetitive tickets and boost automation
Ensures your AI evolves alongside your business goals
Technical Updates
(AI Implementation Specialist)
$80
/ Hour
(Our team recommends 5 hours/week)
Manages updates andintegrations with your helpdesk
Keeps your AI Agent running smoothly as systems change
Deploys new features and adjustments quickly
Quality Assurance
(AI QA Specialist)
$15
/ Hour
(Our team recommends 20 hours/week)
Continuously monitors and tests AI responses
Identifies issues before they affect your customers
Ensures every interaction feels accurate, natural, and on-brand
You've got a team
You've got your TalentPop Dream Team by your side every step of the way to ensure a successful onboarding.
-min.png)
Paulina S.
Customer Success Menager
Manages the relationship between you (the client) and your TalentPop team
%201.png)
Danielle T.
Customer Service Agent
Answers all of your customers' inquiries and can also handle other revenue-generating tasks for your brand as well
Noah H.
Team Lead
Your agent's direct manager, responsible for monitoring your agent's performance on a regular basis
%201.png)
Mariel M.
Onboarding Specialist
Your new agent's mentor during their first month to ensure a successful onboarding
Paulina S.
Customer Success Manager
Manages the relationship between you (the client) and your TalentPop team
Danielle T.
Customer Service Agent
Answers all of your customers' inquiries and can also handle other revenue-generating tasks for your brand as well
Noah H.
Team Lead
Your agent's direct manager, responsible for monitoring your agent's performance on a regular basis
Mariel M.
Onboarding Specialist
Your new agent's mentor during their first month to ensure a successful onboarding
Paulina S.
Customer Success Menager
Manages the relationship between you (the client) and your TalentPop team
Danielle T.
Customer Service Agent
Answers all of your customers' inquiries and can also handle other revenue-generating tasks for your brand as well
Noah H.
Team Lead
Your agent's direct manager, responsible for monitoring your agent's performance on a regular basis
Mariel M.
Onboarding Specialist
Your new agent's mentor during their first month to ensure a successful onboarding
.png)
.png)
.svg)
.png)
.svg)
In-House Expertise at Freelance Prices
Level Of Expertise
Dedicated Agent
Fee
Customer Success Team
24 Hour Agent Coverage
Performance Tracking
In-House
Varies
$$$$
Varies
.svg)
Varies
.svg)
Freelance Marketplace
Low
$$
Agencies
Varies
Varies
$$$
Varies
In-House Expertise at Freelance Prices
TalentPop
Level of Expertise
Dedicated Agent
Fee
Customer Success Team
24 Hour Agent Coverage
Perfomance Tracking
Level of Expertise
Dedicated Agent
Fee
Customer Success Team
24 Hour Agent Coverage
Perfomance Tracking
Freelance Marketplace
Low
$$
Level of Expertise
Dedicated Agent
Fee
Customer Success Team
24 Hour Agent Coverage
Perfomance Tracking
In-House
Varies
$$$$
Varies
Varies
Level of Expertise
Dedicated Agent
Fee
Customer Success Team
24 Hour Agent Coverage
Perfomance Tracking
Agencies
Varies
Varies
$$$
Varies
Don't Just Take Our Word For It
See why 500+ top E-Commerce brands trust TalentPop to handle their customer support
Our Results Have Improved So Drastically
[TalentPop Agents] just have a really open mentality to coaching and feedback. It’s like night and day compared to our partners before who were nameless, faceless, and we didn’t talk to them. Switching to TalentPop, we saved so much money AND our results have improved so dramatically!
Kate Dalton, Director
We've Been Handed A Really Great Team
What I really liked about your offering is it was very built around and tailored to us as a client... It wasn’t like a plug and play, it was very much like ‘Well, let’s see how this can work for you!' Your company's flexibility is outstanding... and the quality in terms of agents has been amazing.
Nicola Anderson, Sr. Manager of Education
We Want Everyone On Our Team To Be From TalentPop
One of the things I really love about TalentPop is their attentiveness and willingness to help throughout the whole process... The two first agents we brought on, Donna and Keenan, really exceeded our expectations. They picked things up super quickly. Now Donna is one of our Lead Agents and managers essentially of the whole team!
Jarett Castillo, Chief Experience Officer
I'm Very Impressed
I'm very impressed! Everyone we have spoken to at TalentPop seems to really enjoy what they do and they are very passionate about what they do! Our Customer Success Manager, Michelle, is very helpful and resourceful, always asking how she could continue to help us out. Our agent is great! She is super nice, diligent, and just a pleasure to work with.
Justin Soleimani & Zach Dannett, Co-Founders
Frequently Asked Questions
How does the invoicing work?
Your team is invoiced twice a month each month for the exact hours and minutes that your agent worked. Along with each invoice comes a breakdown of the exact hours and minutes worked each week that's kept tracked by our time tracking system Hubstaff.
Do I need to sign a long-term contract?
Never! We don't do long-term contracts here at TalentPop! Everything we do is completely month-to-month, giving you the flexibility to scale your hours up or down based on your brands unique needs.
What is the minimum number of hours that I can start with?
We designed our services to put together a solution for brands of all sizing. Our minimum number of hours per week is just 20 hours per week, allowing you to scale up as your team continues to grow.
What hours can I have my agent work?
The hours that your agent will be working are completely based on your teams needs! This includes everything from EST time, PST time, UK time, AEST time, nights, weekends, etc.
How do you track your agent's hours and productivity?
We use a time-tracking sytem called Hubstaff to identify the hours worked by your team member. Your team member will clock in and out of the system on a daily basis, and is automatically logged out of their system if they are unavalable for 10 minutes ore more giving you complete transparency on the hours they're working. All hours are then verified by your Team Lead prior to billing.
Jenn Angel
Jarett Castillo
© 2025 TalentPop. All rights reserved.