In-House
Freelance Marketplace
Agencies
Level of expertise
Varies
Vetted Top Experts
Low
Varies
Dedicated Agent
Varies
Fee
$$$$
$$
$$
$$$
Customer Success Team
Varies
24 Hour Agent Coverage
Perfomance Tracking
Varies
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Simple, Transparent Pricing.
No Contracts. No Surprises.
Getting Started
$14/Hour
- Per Agent
- 20-29 Hours/Week
- Month to Month
- Dedicated and Trained Agent
- Quality Assurance Team
- One Time $500 Staffing Fee Per Agent
Essential Plan
$13/Hour
- Per Agent
- 30-39 Hours/Week
- Month to Month
- Dedicated and Trained Agent
- Quality Assurance Team
- One Time $500 Staffing Fee Per Agent
Professional Plan
$12/Hour
- Per Agent
- 40 Hours/Week
- Month to Month
- Dedicated and Trained Agent
- Quality Assurance Team
- One Time $500 Staffing Fee Per Agent
Advanced Plan
$10/Hour
- 11 Or More Agents
- 40 Hours/Week
- Month to Month
- Dedicated and Trained Agent
- Quality Assurance Team
- One Time $500 Staffing Fee Per Agent
Enterprise Plan
$8/Hour
- 25 Or More Agents
- 40 Hours/Week
- Month to Month
- Dedicated and Trained Agent
- Quality Assurance Team
- One Time $500 Staffing Fee Per Agent
You've got a team
You've got your TalentPop Dream Team by your side every step of the way to ensure a successful onboarding.
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Paulina S.
Customer Success Menager
Manages the relationship between you (the client) and your TalentPop team
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Danielle T.
Customer Service Agent
Answers all of your customers' inquiries and can also handle other revenue-generating tasks for your brand as well
Noah H.
Team Lead
Your agent's direct manager, responsible for monitoring your agent's performance on a regular basis
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Mariel M.
Onboarding Specialist
Your new agent's mentor during their first month to ensure a successful onboarding
Paulina S.
Customer Success Manager
Manages the relationship between you (the client) and your TalentPop team
Danielle T.
Customer Service Agent
Answers all of your customers' inquiries and can also handle other revenue-generating tasks for your brand as well
Noah H.
Team Lead
Your agent's direct manager, responsible for monitoring your agent's performance on a regular basis
Mariel M.
Onboarding Specialist
Your new agent's mentor during their first month to ensure a successful onboarding
Paulina S.
Customer Success Menager
Manages the relationship between you (the client) and your TalentPop team
Danielle T.
Customer Service Agent
Answers all of your customers' inquiries and can also handle other revenue-generating tasks for your brand as well
Noah H.
Team Lead
Your agent's direct manager, responsible for monitoring your agent's performance on a regular basis
Mariel M.
Onboarding Specialist
Your new agent's mentor during their first month to ensure a successful onboarding
Paulina S.
Customer Success Menager
Manages the relationship between you (the client) and your TalentPop team
Danielle T.
Customer Service Agent
Answers all of your customers' inquiries and can also handle other revenue-generating tasks for your brand as well
Noah H.
Team Lead
Your agent's direct manager, responsible for monitoring your agent's performance on a regular basis
Mariel M.
Onboarding Specialist
Your new agent's mentor during their first month to ensure a successful onboarding
Trusted By 500+ Brands You Know And Love
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In-House Expertise at Freelance Prices
Level Of Expertise
Dedicated Agent
Fee
Customer Success Team
24 Hour Agent Coverage
Performance Tracking
In-House
Varies
$$$$
Varies
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Varies
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Freelance Marketplace
Low
$$
Agencies
Varies
Varies
$$$
Varies
In-House Expertise at Freelance Prices
TalentPop
Level of Expertise
Dedicated Agent
Fee
Customer Success Team
24 Hour Agent Coverage
Perfomance Tracking
Level of Expertise
Dedicated Agent
Fee
Customer Success Team
24 Hour Agent Coverage
Perfomance Tracking
Freelance Marketplace
Low
$$
Level of Expertise
Dedicated Agent
Fee
Customer Success Team
24 Hour Agent Coverage
Perfomance Tracking
In-House
Varies
$$$$
Varies
Varies
Level of Expertise
Dedicated Agent
Fee
Customer Success Team
24 Hour Agent Coverage
Perfomance Tracking
Agencies
Varies
Varies
$$$
Varies
Don't Just Take Our Word For It
See why 500+ top E-Commerce brands trust TalentPop to handle their customer support
You Guys Are Our Secret Weapon
Our agent, Princess, has been amazing. She asks great questions, she's really engaged, and she is such a self-starter! I think she has been such a great asset and everyone on our team loves working with her. She has a really positive attitude and just goes that extra mile for customers... We can't wait to get rid of the agents that we have from another agency so we can just go full-on TalentPop!
Yina Liu, Co-Founder
I'm Very Impressed
I'm very impressed! Everyone we have spoken to at TalentPop seems to really enjoy what they do and they are very passionate about what they do! Our Customer Success Manager, Michelle, is very helpful and resourceful, always asking how she could continue to help us out. Our agent is great! She is super nice, diligent, and just a pleasure to work with.
Justin Soleimani & Zach Dannett, Co-Founders
It's Very Streamlined And Easy
Azita was such a great recruiter for us. Through all the feedback I was able to give her, she was really able to dial in and get us some awesome people. Our Customer Success Manager Arman's service is just off the charts, anything I need he serves us immediately. Our Team Leader, Joe, is phenomenal as well. TalentPop has a really good group of people doing really good work.
Munesh Raj, Manager of Customer Experience
We Want Everyone On Our Team To Be From TalentPop
“One of the things I really love about TalentPop is their attentiveness and willingness to help throughout the whole process... The two first agents we brought on, Donna and Keenan, really exceeded our expectations. They picked things up super quickly. Now Donna is one of our Lead Agents and managers essentially of the whole team!”
Jarett Castillo, Chief Experience Officer, Jaxxon
Frequently Asked Questions
How does the invoicing work?
Your team is invoiced twice a month each month for the exact hours and minutes that your agent worked. Along with each invoice comes a breakdown of the exact hours and minutes worked each week that's kept tracked by our time tracking system Hubstaff.
Do I need to sign a long-term contract?
Never! We don't do long-term contracts here at TalentPop! Everything we do is completely month-to-month, giving you the flexibility to scale your hours up or down based on your brands unique needs.
What is the minimum number of hours that I can start with?
We designed our services to put together a solution for brands of all sizing. Our minimum number of hours per week is just 20 hours per week, allowing you to scale up as your team continues to grow.
What hours can I have my agent work?
The hours that your agent will be working are completely based on your teams needs! This includes everything from EST time, PST time, UK time, AEST time, nights, weekends, etc.
How do you track your agent's hours and productivity?
We use a time-tracking sytem called Hubstaff to identify the hours worked by your team member. Your team member will clock in and out of the system on a daily basis, and is automatically logged out of their system if they are unavalable for 10 minutes ore more giving you complete transparency on the hours they're working. All hours are then verified by your Team Lead prior to billing.
Jenn Angel
Jarett Castillo
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