In-House
Freelance Marketplace
Agencies
Level of expertise
Varies
Vetted Top Experts
Low
Varies
Dedicated Agent
Varies
Fee
$$$$
$$
$$
$$$
Customer Success Team
Varies
24 Hour Agent Coverage
Perfomance Tracking
Varies
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With over a decade of E-Commerce experience, we understand your pain points, and built our customer experience solution around your needs.
We conduct a personalized recruitment process to bring on the perfect agent based on your brand's skill and personality needs. This team member is also dedicated to you, allowing them to become an expert in your brand.
E-Commerce is what we do! All of our agents not only have an average of 4 years in the customer service space, but also an average of 2 years specific to the E-Commerce space, making them experts in the work that they will be doing, and comfortable in your existing tech stack.
We kick things off by building out training material based on your brand's historical customer service inquiries & processes to get your agent trained up on your brand-specific questions and tech stack.
You're never on your own... We conduct weekly reporting going over your agent's performance to assure that they're doing great work and continuing to get better and better in the role over time.
We conduct a personalized recruitment process to bring on the perfect agent based on your brand's skill and personality needs. This team member is also dedicated to you, allowing them to become an expert in your brand.
E-commerce is what we do! All of our agents not only have an average of 4 years in the customer service space, but also an average of 2 years of customer service experience making them experts in the word that they will be doing, and comfortable in your existing tech stack.
We kick things off by building out training material based on your brand's historical customer service inquiries & processes to get your agent trained up on your brand-specific questions and tech stack.
You're never on your own... We conduct weekly reporting going over your agent's performance to assure that they're doing great work and continuing to get better and better in the role over time.
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Manages the relationship between you (the client) and your TalentPop team
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Answers all of your customers' inquiries and can also handle other revenue-generating tasks for your brand as well
Your agent's direct manager, responsible for monitoring your agent's performance on a regular basis
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Your new agent's mentor during their first month to ensure a successful onboarding
Manages the relationship between you (the client) and your TalentPop team
Answers all of your customers' inquiries and can also handle other revenue-generating tasks for your brand as well
Your agent's direct manager, responsible for monitoring your agent's performance on a regular basis
Your new agent's mentor during their first month to ensure a successful onboarding
Manages the relationship between you (the client) and your TalentPop team
Answers all of your customers' inquiries and can also handle other revenue-generating tasks for your brand as well
Your agent's direct manager, responsible for monitoring your agent's performance on a regular basis
Your new agent's mentor during their first month to ensure a successful onboarding
Manages the relationship between you (the client) and your TalentPop team
Answers all of your customers' inquiries and can also handle other revenue-generating tasks for your brand as well
Your agent's direct manager, responsible for monitoring your agent's performance on a regular basis
Your new agent's mentor during their first month to ensure a successful onboarding
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See why 500+ top E-Commerce brands trust TalentPop to handle their customer support
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