How 14 TalentPop Agents Generate $71K In Revenue For Sol De Janeiro

In recent years, Sol de Janeiro has seen impressive growth in the DTC space. Now a household name in the Personal Care and Beauty industry, Sol de Janeiro found themselves looking for a Customer Service solution that could allow them to continue to scale their team as the business grows.

Sol de Janeiro’s products range from their viral “Brazillian Bum Bum Cream” to a collection of tropical perfumes, designed to bring the blissful summer feeling to everyone, anytime, anywhere. 

After testing the waters with 2 TalentPop agents, the team at Sol de Janeiro was sold! Their TalentPop agents fit seamlessly into their existing team and picked up their processes quickly. With a dedicated Team Lead and Customer Success Manager from TalentPop by their side, the Sol de Janeiro team grew from just 2 agents to a team of 14 in just over a year.

The relationship between TalentPop and Sol de Janeiro began in May 2022 when the Sol de Janeiro team decided it was time to find a Customer Service solution that could grow with the success of their business.

Shameya Andrews, Customer Care & DTC Sales Manager at Sol de Janeiro, originally requested 2 agents to put TalentPop’s services to the test. Fast forward to today, one of those original 2 agents has been promoted into a leadership role within the team, and the team has grown in size to 14 agents, and counting!

After the holiday season of 2022, Sol de Janeiro faced some growing pains, but TalentPop was there to take the load off of their internal team. They brought on a TalentPop Dedicated Team Lead, Marcia, who was able to keep a close eye on performance during this challenging time. 

“Once we aligned on making Marcia our Dedicated Team Lead,” explained Shameya, “the relationship has been super great!”

Shameya places her full trust in the TalentPop team, saying that during the recruitment process,

“I just trust your [team’s] opinion so much, I don’t even review the candidates.”

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Once our Recruitment Team has selected the perfect agents for the Sol de Janeiro team based on their specific requirements, TalentPop handles the entire training process as well. “It’s all, right now, being handled by Marcia, Prey, your team… TalentPop, essentially. Which is great!” 

There’s nothing our TalentPop team loves more than hearing success stories from our incredible clients. We know how difficult customer service can be for E-Commerce businesses, which makes us especially equipped to step in and help out brands like Sol de Janeiro.

Each of our highly qualified agents is trained in a variety of E-Commerce platforms like Shopify and Gorgias, and when you choose to outsource customer service to TalentPop, we make sure to match your brand with agents who will be the right fit for your product and your customers. 

If you’re ready to take the next step and invest in a quality customer experience for your business, book a call with our team today and we’ll show you exactly how our skilled agents will help you reach your goals.

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