Copilot by TalentPop
Integration Setup Guide

Overview‍

The AI Copilot by TalentPop seamlessly integrates with your Gorgias help desk to provide intelligent writing assistance and automation directly within your ticket interface. This powerful tool helps your support team craft better responses, improve communication quality, and work more efficiently.

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What You'll Get

Once installed, the AI Copilot widget will appear in your ticket sidebar, providing:

• AI-Powered Suggestions - Get intelligent response recommendations
• Grammar Correction - Automatically fix grammar and spelling errors
• Tone Adjustment - Make messages shorter, longer, friendlier, or more professional
• Empathy Enhancement - Add empathetic language to customer interactions
• Multi-Language Support - Translate responses to Spanish, French, and other languages
• Social Media Optimization - Tailor responses for social media platforms
• Smart Formatting - Professional formatting and structure suggestions

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Installation Process

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Step 1: Access the Gorgias App Store

1. Log into your Gorgias admin panel
2. Navigate to Settings → App Store
3. Search for "AI Copilot by TalentPop" or "Copilot"

Step 2: Install the Application

1. Click on the CoPilot by TalentPop from the search results
2. Review the app permissions and features
3. Click "Install App"
4. Authorize the integration when prompted
5. Wait for the installation confirmation

Step 3: Automatic Widget Activation

That's it! The AI Copilot widget will automatically appear in your ticket sidebar within 1-2 minutes of installation. No additional configuration required.

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Using the AI Copilot

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Accessing the Widget

1. Open any customer ticket in Gorgias
2. Look for the "Copilot by TalentPop" widget in the right sidebar
3. The widget will display next to customer information and ticket details

Available Features

The widget provides the following instant actions:

Writing Assistance:

• 🤖 Get AI Suggestion - Receive intelligent response recommendations
• ✏️ Correct Grammar - Fix grammar and spelling errors
• 📝 Make Shorter - Condense lengthy responses
• 📄 Make Longer - Expand brief responses with more detail

Tone & Style:

• 😊 Make Friendlier - Add warmth and friendliness to responses
• 💼 Make Professional - Formalize casual language
• ❤️ Add Empathy - Include empathetic language and understanding

Specialized Options:

• 📱 Tailor For Social Media - Optimize for social platforms
• 🇪🇸 Translate To Spanish - Instant Spanish translation
• 🇫🇷 Translate To French - Instant French translation

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Widget Interface

The AI Copilot widget appears seamlessly in your ticket sidebar alongside customer information

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Troubleshooting

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Widget Not Appearing?

Check Installation Status:

1. Go to Settings → App Store → Installed Apps
2. Verify "AI Copilot by TalentPop" shows as "Active"
3. If not active, click "Activate"

Clear Browser Cache:

1. Refresh your browser (Ctrl+F5 or Cmd+Shift+R)
2. Clear browser cache and cookies for Gorgias
3. Log out and log back into Gorgias

Permissions Check:

1. Ensure you have admin permissions in Gorgias
2. Contact your Gorgias administrator if you're not an admin

Widget Loading Issues?

• Slow Loading: Wait 30-60 seconds for the widget to fully initialize
• Error Messages: Refresh the page and try again
• Functionality Issues: Check your internet connection and try reloading

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Best Practices

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Support & Resources

Getting Help

• Widget Guide: Click the "Widget Guide" button in the copilot for quick tips
• TalentPop Support: Contact tech@talentpop.co for technical assistance
• Gorgias Integration: Use Gorgias support for platform-specific issues

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Feature Requests

Have ideas for new AI copilot features? We'd love to hear from you:

• Email: tech@talentpop.co
• Subject: "Copilot by TalentPop Feature Request"

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Security & Privacy

• All communications are encrypted and secure
• Customer data is not fetched or saved
• AI suggestions are generated in real-time and not stored permanently
• Your ticket content remains private and secure within Gorgias

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Conclusion

The AI Copilot integration transforms your Gorgias experience by providing intelligent writing assistance directly where you need it most. With zero configuration required after installation, your team can immediately start benefiting from AI-powered support tools.

Start exploring the features today and discover how AI can enhance your customer support workflow!

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