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In-House
Freelance Marketplace
Agencies
Level of expertise
Varies
Vetted Top Experts
Low
Varies
Dedicated Agent
Varies
Fee
$$$$
$$
$$
$$$
Customer Success Team
Varies
24 Hour Agent Coverage
Perfomance Tracking
Varies
A 12% average boost in conversions
A 10% to 35% average increase in average order value
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Scale Your Team Effortlessly
Don't Just Take Our Word For It
See why 500+ top E-Commerce brands trust TalentPop to handle their customer support
Our Results Have Improved So Drastically
[TalentPop Agents] just have a really open mentality to coaching and feedback. It’s like night and day compared to our partners before who were nameless, faceless, and we didn’t talk to them. Switching to TalentPop, we saved so much money AND our results have improved so dramatically!
Kate Dalton, Director
We've Been Handed A Really Great Team
What I really liked about your offering is it was very built around and tailored to us as a client... It wasn’t like a plug and play, it was very much like ‘Well, let’s see how this can work for you!' Your company's flexibility is outstanding... and the quality in terms of agents has been amazing.
Nicola Anderson, Sr. Manager of Education
We Want Everyone On Our Team To Be From TalentPop
One of the things I really love about TalentPop is their attentiveness and willingness to help throughout the whole process... The two first agents we brought on, Donna and Keenan, really exceeded our expectations. They picked things up super quickly. Now Donna is one of our Lead Agents and managers essentially of the whole team!
Jarett Castillo, Chief Experience Officer
I'm Very Impressed
I'm very impressed! Everyone we have spoken to at TalentPop seems to really enjoy what they do and they are very passionate about what they do! Our Customer Success Manager, Michelle, is very helpful and resourceful, always asking how she could continue to help us out. Our agent is great! She is super nice, diligent, and just a pleasure to work with.
Justin Soleimani & Zach Dannett, Co-Founders
Expand Your Coverage & Support Channels
TalentPop offers highly-skilled customer service agents to provide 24/7 support across all channels—email, live chat, phone, SMS, and social media—while managing returns, reducing churn, and optimizing efficiency with AI.
In-House Expertise at Freelance Prices
Level Of Expertise
Dedicated Agent
Fee
Customer Success Team
24 Hour Agent Coverage
Performance Tracking
In-House
Varies
$$$$
Varies
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Varies
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Freelance Marketplace
Low
$$
Agencies
Varies
Varies
$$$
Varies
In-House Expertise at Freelance Prices
TalentPop
Level of Expertise
Dedicated Agent
Fee
Customer Success Team
24 Hour Agent Coverage
Perfomance Tracking
Level of Expertise
Dedicated Agent
Fee
Customer Success Team
24 Hour Agent Coverage
Perfomance Tracking
Freelance Marketplace
Low
$$
Level of Expertise
Dedicated Agent
Fee
Customer Success Team
24 Hour Agent Coverage
Perfomance Tracking
In-House
Varies
$$$$
Varies
Varies
Level of Expertise
Dedicated Agent
Fee
Customer Success Team
24 Hour Agent Coverage
Perfomance Tracking
Agencies
Varies
Varies
$$$
Varies
Initial Setup Fee
(One-time payment)
$2,500
(One-time payment)
AI-Powered Automations (30-50% of Tickets)
White Glove Setup & Training
AI Responses Matched to Brand Voice
Smart Exclusions on Specific Categories
Multi-Channel Automation (Email & Live Chat)
Auto-Routing for Ticket Escalations
AI Analytics & Reporting
Strategy & Optimization
(AI Success Manager)
$200
/ Hour
(Our team recommends 2 hours/week)
Regular performance reviews of your AI Agent
Recommendations to reduce repetitive tickets and boost automation
Ensures your AI evolves alongside your business goals
Technical Updates
(AI Implementation Specialist)
$80
/ Hour
(Our team recommends 5 hours/week)
Manages updates andintegrations with your helpdesk
Keeps your AI Agent running smoothly as systems change
Deploys new features and adjustments quickly
Quality Assurance
(AI QA Specialist)
$15
/ Hour
(Our team recommends 20 hours/week)
Continuously monitors and tests AI responses
Identifies issues before they affect your customers
Ensures every interaction feels accurate, natural, and on-brand
Try TalentPop Risk-Free
No contracts, No commitments.
Guaranteed results.
