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In-House
Freelance Marketplace
Agencies
Level of expertise
Varies
Vetted Top Experts
Low
Varies
Dedicated Agent
Varies
Fee
$$$$
$$
$$
$$$
Customer Success Team
Varies
24 Hour Agent Coverage
Perfomance Tracking
Varies
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A 12% average boost in conversions
A 10% to 35% average increase in average order value
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Scale Your Team Effortlessly
Slow Hiring Process?
We build and launch fully trained CX teams in 2-3 weeks, not months.
High CX Costs?
Our agents can handle 70+ tickets/day, helping you scale support efficiently.
Flat CSAT?
Our tailored training and quality assurance drive consistent CSAT improvements.
Need Flexibility?
Our month-to-month CX support adapts with your brand’s changing needs, no long-term contracts.
Increase Conversions?
Our agents deliver fast, helpful support that drives more sales and turns shoppers into loyal customers.
Slow Hiring Process?
We build and launch fully trained CX teams in 2-3 weeks, not months.
High CX Costs?
Our agents can handle 70+ tickets/day, helping you scale support efficiently.
Flat CSAT?
Our tailored training and quality assurance drive consistent CSAT improvements.
Need Flexibility?
Our month-to-month CX support adapts with your brand’s changing needs, no long-term contracts.
Increase Conversions?
Our agents deliver fast, helpful support that drives more sales and turns shoppers into loyal customers.
CSAT Score → ≥ 4.5
Avg. Tickets/Day per Agent → 70+
Conversion Rate → ≥ 2%
Average Order Value (AOV) → > $70
Customer Retention Rate → > 30%
CSAT Score → ≥ 4.5
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Top 3% of Talent, Zero Guesswork
All agents go through an intensive, six phase recruitment process to ensure we bring on the best agent for your role!
Written, Oral & Customer Service Test
All agents score an A- or above on our written, oral, and customer service tests to assure that their communication with your customers is flawless.
Two Live Video Interviews
Your brand is unique... which is why we ask the right questions to make sure that your agent is not only capable of exceeding your expectations, but is also a perfect match for your brands unique voice and tone.
Skills Training
Each candidate passes our skills training to make sure they can really "walk the walk". This consists of Shopify Training, Customer Service Training, and Helpdesk Training to make sure that we're only bringing on experts with E-Commerce experience.
Written, Oral & Customer Service Test
All agents score an A- or above on our written, oral, and customer service tests to assure that their communication with your customers is flawless.
Two Live Video Interviews
Your brand is unique... which is why we ask the right questions to make sure that your agent is not only capable of exceeding your expectations, but is also a perfect match for your brands unique voice and tone.
Skills Training
Each candidate passes our skills training to make sure they can really "walk the walk". This consists of Shopify Training, Customer Service Training, and Helpdesk Training to make sure theat we're only bringing on experts.
Top 3% of Talent, Zero Guesswork
All agents go through an intensive, six phase recruitment process to ensure we bring on the best agent for your role!
Written, Oral & Customer Service Test
All agents score an A- or above on our written, oral, and customer service tests to assure that their communication with your customers is flawless.
Two Live Video Interviews
Your brand is unique... which is why we ask the right questions to make sure that your agent is not only capable of exceeding your expectations, but is also a perfect match for your brands unique voice and tone.
Skills Training
Each candidate passes our skills training to make sure they can really "walk the walk". This consists of Shopify Training, Customer Service Training, and Helpdesk Training to make sure that we're only bringing on experts with E-Commerce experience.
Written, Oral & Customer Service Test
All agents score an A- or above on our written, oral, and customer service tests to assure that their communication with your customers is flawless.
Two Live Video Interviews
Your brand is unique... which is why we ask the right questions to make sure that your agent is not only capable of exceeding your expectations, but is also a perfect match for your brands unique voice and tone.
Skills Training
Each candidate passes our skills training to make sure they can really "walk the walk". This consists of Shopify Training, Customer Service Training, and Helpdesk Training to make sure theat we're only bringing on experts.
Expand Your Coverage & Support Channels
TalentPop offers highly-skilled customer service agents to provide 24/7 support across all channels—email, live chat, phone, SMS, and social media—while managing returns, reducing churn, and optimizing efficiency with AI.
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Email
Phone
Social Media
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Live Chat
SMS
Don't Just Take Our Word For It
See why 500+ top E-Commerce brands trust TalentPop to handle their customer support
Our Results Have Improved So Drastically
[TalentPop Agents] just have a really open mentality to coaching and feedback. It’s like night and day compared to our partners before who were nameless, faceless, and we didn’t talk to them. Switching to TalentPop, we saved so much money AND our results have improved so dramatically!
Kate Dalton, Director
We've Been Handed A Really Great Team
What I really liked about your offering is it was very built around and tailored to us as a client... It wasn’t like a plug and play, it was very much like ‘Well, let’s see how this can work for you!' Your company's flexibility is outstanding... and the quality in terms of agents has been amazing.
Nicola Anderson, Sr. Manager of Education
We Want Everyone On Our Team To Be From TalentPop
One of the things I really love about TalentPop is their attentiveness and willingness to help throughout the whole process... The two first agents we brought on, Donna and Keenan, really exceeded our expectations. They picked things up super quickly. Now Donna is one of our Lead Agents and managers essentially of the whole team!
Jarett Castillo, Chief Experience Officer
I'm Very Impressed
I'm very impressed! Everyone we have spoken to at TalentPop seems to really enjoy what they do and they are very passionate about what they do! Our Customer Success Manager, Michelle, is very helpful and resourceful, always asking how she could continue to help us out. Our agent is great! She is super nice, diligent, and just a pleasure to work with.
Justin Soleimani & Zach Dannett, Co-Founders
In-House Expertise at Freelance Prices
Level Of Expertise
Dedicated Agent
Fee
Customer Success Team
24 Hour Agent Coverage
Performance Tracking
In-House
Varies
$$$$
Varies
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Varies
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Freelance Marketplace
Low
$$
Agencies
Varies
Varies
$$$
Varies
In-House Expertise at Freelance Prices
TalentPop
Level of Expertise
Dedicated Agent
Fee
Customer Success Team
24 Hour Agent Coverage
Perfomance Tracking
Level of Expertise
Dedicated Agent
Fee
Customer Success Team
24 Hour Agent Coverage
Perfomance Tracking
Freelance Marketplace
Low
$$
Level of Expertise
Dedicated Agent
Fee
Customer Success Team
24 Hour Agent Coverage
Perfomance Tracking
In-House
Varies
$$$$
Varies
Varies
Level of Expertise
Dedicated Agent
Fee
Customer Success Team
24 Hour Agent Coverage
Perfomance Tracking
Agencies
Varies
Varies
$$$
Varies
Simple, Transparent Pricing.
No Contracts. No Surprises.
Getting Started
$14/Hour
- Per Agent
- 20-29 Hours/Week
- Month to Month
- Dedicated and Trained Agent
- Quality Assurance Team
- One Time $500 Staffing Fee Per Agent
Essential Plan
$13/Hour
- Per Agent
- 30-39 Hours/Week
- Month to Month
- Dedicated and Trained Agent
- Quality Assurance Team
- One Time $500 Staffing Fee Per Agent
Professional Plan
$12/Hour
- For 1-9 Agents
- 40 Hours/Week
- Month to Month
- Dedicated and Trained Agent
- Quality Assurance Team
- One Time $500 Staffing Fee Per Agent
Advanced Plan
$10/Hour
- For 10-24 Agents
- 40 Hours/Week
- Month to Month
- Dedicated and Trained Agent
- Quality Assurance Team
- One Time $500 Staffing Fee Per Agent
Enterprise Plan
$8/Hour
- For Agents 25+
- 40 Hours/Week
- Month to Month
- Dedicated and Trained Agent
- Quality Assurance Team
- One Time $500 Staffing Fee Per Agent
Try TalentPop Risk-Free
No contracts, No commitments.
Guaranteed results.
