TwentyEight’s Customer Service Audit, See What’s Missing:

Hi TwentyEight Team,

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus.

Book a Demo

TwentyEight Is
Losing Sales Without
Live Chat

We noticed TwentyEight’s site doesn’t have live chat, meaning visitors with questions may leave without buying. Our expert agents use proactive live chat to engage shoppers, answer questions, and recommend products, driving:

A 12% average boost in conversions

A 10% to 35% average increase in average order value

Book a Demo

Handling Unanswered
Social Media and Ad
Comments Quickly

We identified some unanswered comments on TwentyEight’s Instagram. Responding quickly helps reinforce TwentyEight’s credibility and keeps your social media and ad presence strong to ensure that your cost of advertising doesn’t rise.

Review Post

Book a Demo

Increase CSAT and Sales By Offering Customers After-Hours Support

TwentyEight currently offers support during Schedule, but many E-Commerce purchases happen after hours. TalentPop can help you unlock support on nights and weekends in order to convert more shoppers into customers.

Book a Demo

Win-Back 30% More
Subscription Cancellation
Requests on Subscription Tech

TalentPop agents are trained to proactively reduce subscription churn inside of Subscription Tech by converting cancellation requests into skips and reduced delivery frequencies leading to larger customer lifetime values and happier customers.

Book a Demo

Turn Unanswered Reviews Into
Opportunities for TwentyEight

Turn Unanswered Reviews Into Opportunities for TwentyEight

We found an unanswered review on Review Site, which is a missed chance to protect TwentyEight’s reputation and customer trust. TalentPop monitors reviews in real-time to ensure every critical comment receives a timely, thoughtful response.

Link to Review

Book a Demo

Automate up to 50% of
TwentyEight’s CX with AI in Helpdesk

Automate and Scale TwentyEight’s CX with Expert Helpdesk Setup

Our team can build tailored Helpdesk rules, automations, and AI-powered agents tailored to increase efficiency at TwentyEight. From routing tickets by priority or topic, to triggering instant replies, tagging VIP customers, and escalating urgent issues, we eliminate repetitive tasks so your CX scales smoothly.

Book a Demo

Scale Your Team Effortlessly

Finding the right fit for your team is time-consuming, and high customer service churn makes ongoing recruiting and training a constant challenge. With TalentPop, you can onboard a highly skilled agent in just 2-3 weeks. Our agents are experienced in Shopify and Helpdesk, with an average of 2+ years in E-Commerce. Plus, our month-to-month model lets you scale up or down as needed.

Book a Demo

How CX Is Driving Revenue for E-Com Teams in the Industry Space

We work with over 500+ brands, including competitors in the industry space, who are boosting AOV and conversion rates through strategic CX support from TalentPop.

For brands in the Industry space, typical E-Commerce KPIs tend to fall within the following ranges:

≥ 2%
Conversion Rate

60–75% Shopping Cart
Abandonment Rate

< 71.9%
Subscription Churn Rate

> $70
Average Order Value

> $1.80
Revenue Per Visitor

< 30%
Average Return Rate

> 20%
Customer Retention Rate

> $100
Customer Lifetime Value

≥ 2%
Conversion Rate

60–75% Shopping Cart
Abandonment Rate

< 71.9%
Subscription Churn Rate

> $70
Average Order Value

> $1.80
Revenue Per Visitor

< 30%
Average Return Rate

> 20%
Customer Retention Rate

> $100
Customer Lifetime Value

Book a Demo

Trusted By 750+ Brands You Know And Love

Top 3% of Talent, Zero Guesswork

All agents go through an intensive, six phase recruitment process to ensure we bring on the best agent for your role!

Written, Oral & Customer Service Test

All agents score an A- or above on our written, oral, and customer service tests to assure that their communication with your customers is flawless.

Two Live Video Interviews

Your brand is unique... which is why we ask the right questions to make sure that your agent is not only capable of exceeding your expectations, but is also a perfect match for your brands unique voice and tone.

Skills Training

Each candidate passes our skills training to make sure they can really "walk the walk". This consists of Shopify Training, Customer Service Training, and Helpdesk Training to make sure that we're only bringing on experts with E-Commerce experience.

Written, Oral & Customer Service Test

All agents score an A- or above on our written, oral, and customer service tests to assure that their communication with your customers is flawless.

Two Live Video Interviews

Skills Training

Book a Demo

Expand Your Coverage & Support Channels

TalentPop offers highly-skilled customer service agents to provide 24/7 support across all channels—email, live chat, phone, SMS, and social media—while managing returns, reducing churn, and optimizing efficiency with AI.

Phone

Social Media

Live Chat

SMS

Phone

Social Media

Live Chat

SMS

Book a Demo

CX Support That Scales With

TalentPop’s month-to-month service adapts seamlessly to your ticket volume. When demand spikes, we’ll scale up support. When it slows, you can scale back just as quickly, ensuring always has the right coverage at the right time.

Book a Demo

Don't Just Take Our Word For It

See why 750+ top E-Commerce brands trust TalentPop to handle their customer support

Our Results Have Improved So Drastically

[TalentPop Agents] just have a really open mentality to coaching and feedback. It’s like night and day compared to our partners before who were nameless, faceless, and we didn’t talk to them. Switching to TalentPop, we saved so much money AND our results have improved so dramatically!

Kate Dalton, Director

Explore

We've Been Handed A Really Great Team

What I really liked about your offering is it was very built around and tailored to us as a client... It wasn’t like a plug and play, it was very much like ‘Well, let’s see how this can work for you!' Your company's flexibility is outstanding... and the quality in terms of agents has been amazing.

Nicola Anderson, Sr. Manager of Education

Explore

We Want Everyone On Our Team To Be From TalentPop

One of the things I really love about TalentPop is their attentiveness and willingness to help throughout the whole process... The two first agents we brought on, Donna and Keenan, really exceeded our expectations. They picked things up super quickly. Now Donna is one of our Lead Agents and managers essentially of the whole team!

Jarett Castillo, Chief Experience Officer

Explore

I'm Very Impressed

I'm very impressed! Everyone we have spoken to at TalentPop seems to really enjoy what they do and they are very passionate about what they do! Our Customer Success Manager, Michelle, is very helpful and resourceful, always asking how she could continue to help us out. Our agent is great! She is super nice, diligent, and just a pleasure to work with.

Justin Soleimani & Zach Dannett, Co-Founders

Explore