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Jenn Angel
Jarett Castillo
Customer Service Built for SaaS Companies
Your users expect fast, knowledgeable, and friendly support. Our SaaS-trained customer service agents are equipped to handle technical questions, troubleshoot issues, and keep your customers happy without draining your internal resources, all for as low as $8 per hour.
4.4
Industry
SaaS
Avg. Tickets Closed Per Day
84
Experience
10 years
Previous Role
Apple
Dedicated Team Member
Customer Service Expert
All of our agents have an average of 4 years in the customer service space, making them experts in the work that they will be doing, and comfortable in your existing tech stack.
Company Specific Training
We kick things off by building out training material based on your company’s historical customer service inquiries & processes to get your agent trained up on your company-specific questions and tech stack.
Ongoing Management
You’re never on your own... We conduct weekly reporting going over your agent’s performance to assure that they’re doing great work and continuing to get better and better in the role over time.
Dedicated Team Member
Customer Service Expert
All of our agents have an average of 4 years in the customer service space, making them experts in the work that they will be doing, and comfortable in your existing tech stack.
Brand Specific Training
We kick things off by building out training material based on your brand's historical customer service inquiries & processes to get your agent trained up on your brand-specific questions and tech stack.
Ongoing Managment
You're never on your own... We conduct weekly reporting going over your agent's performance to assure that they're doing great work and continuing to get better and better in the role over time.
1
Recruit
Matching you with the perfect agent for your company based on the personality traits & skills you desire
2
Train
Getting your agent fully trained on your tech stack, company-specific questions & tone of voice
3
Manage
Weekly Reporting and hands-on coaching to ensure your agent is exceeding your expectations
Written, Oral & Customer Service Test
All agents score an A- or above on our written, oral, and customer service tests to assure that their communication with your customers is flawless.
Two Live Video Interviews
Your company is unique... which is why we ask the right questions to make sure that your agent is not only capable of exceeding your expectations, but is also a perfect match for your company's unique voice and tone.
Skills Training
Each candidate passes our skills training to make sure they can really "walk the walk". This consists of Shopify Training, Customer Service Training, and Helpdesk Training to make sure that we're only bringing on experts.
Written, Oral & Customer Service Test
All agents score an A- or above on our written, oral, and customer service tests to assure that their communication with your customers is flawless.
Two Live Video Interviews
Your company is unique... which is why we ask the right questions to make sure that your agent is not only capable of exceeding your expectations, but is also a perfect match for your company's unique voice and tone.
Skills Training
Each candidate passes our skills training to make sure they can really "walk the walk". This consists of Shopify Training, Customer Service Training, and Helpdesk Training to make sure theat we're only bringing on experts.
Working Within Your
Tech Stack
Drive Revenue Through
Customer Service
Customer Service
Lower Costs Without
Sacrificing Quality
Sacrificing Quality
Month to Month. No Contracts. No Surprises.
Drive Revenue Through
Customer Service
Customer Service
Lower Costs Without
Sacrificing Quality
Sacrificing Quality
Month to Month.
No Contracts. No Surprises.
No Contracts. No Surprises.
Level Of Expertise
Dedicated Agent
Fee
Customer Success Team
24 Hour Agent Coverage
Performance Tracking
Vetted Top Experts
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$$
In-House
Varies
$$$$
Varies
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Varies
Freelance Marketplace
Low
$$
Agencies
Varies
Varies
$$$
Varies
Here's What Our Clients Say About Their Agents
Recruiting involves identifying, attracting, and selecting qualified candidates to fill job vacancies in an organization.
Jarett Castillo, JAXXON
"Donna and Keenan, really exceeded our expectations. They picked things up super quickly. Now Donna is one of our Lead Agents and managers essentially of the whole team!"
Munesh Raj, Baffin
"Our Team Leader, Joe, is phenomenal. TalentPop has a really good group of people doing really good work."
Bry Reinhardt, Popl
"Cath and Dia are our two agents and they are just exceptional. They have a very high understanding of everything that is going on with our product. It is a very technical product... we were very pleasantly surprised by how quickly they got it."
Yina Liu, Espin Bikes
"Our agent Princess has been amazing. She asks great questions, she's really engaged, and she is such a self-starter! I think she has been such a great asset.”
Sonya Petcavich, Meowtel
“We’ve been very happy with the first two agents we got back in July of 2021. Since then, we’ve doubled our TalentPop staffing needs!”
Madison Knight, Elix Healing
"All of the agents that we have have just done a phenomenal job in going above and beyond and actually caring about the product and our community members... We've seen phenomenal CSAT scores, we're constantly above a 4.8 which is great!"
Calvin Chan, USB Lighter Company
"TalentPop has really been a Godsend... Our agent Rexter is great! From the start he's been able to understand our back-end platforms… It's been nice to have somebody who is motivated and executing really well."
Sara Black, Jolyn
"TalentPop and the agents that we have, have just blown all expectations out of the water. It's been such a pleasant experience, truly. The three girls that we have fit so perfectly into our company culture. It's so great. They have such an amazing work ethic (and they make my life so much easier obviously in terms of the workload."
