Jenn Angel
Jarett Castillo
On-Demand Customer Support. Pay Per Ticket. Scale Instantly.
No long-term contracts or commitments. No headcount. TalentPop Lite gives you trained CX agents to handle customer conversations exactly when you need them.
Kelly F.
4.8
Customer Support
Expertise:
Inbox Management
Calendar Management
Meeting Management
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Support Coverage Without Long-Term Commitment
TalentPop agents respond to emails, SMS, and social media within 24 hours, resolving routed tickets while following your tone, macros, and policies.
Emails, SMS, Social Media
Tickets Routed to TP Agents
TalentPop Agents
24 Hours Guaranteed Response Time
Resolved Conversation
Aligned to Your Macros, Tone, and Policies
How TalentPop Lite Works
1
Tickets route to available TalentPop agents
Incoming support tickets are automatically assigned to trained TalentPop agents in real time. Routing is optimized to ensure fast response times and balanced workloads. This means no ticket sits idle, and your customers get help as quickly as possible.
2
Agents handle tickets across days, nights, and weekends
TalentPop agents respond to emails, SMS, and social media across days, nights, and weekends to help maintain response times within 24 hours. This keeps customer conversations moving and ensures more consistent coverage throughout the week.
3
TalentPop manages staffing, QA, and performance
TalentPop manages the full support operation, including staffing, quality assurance, and agent performance. We oversee the team behind the scenes to help ensure consistent service quality without adding management overhead for your internal team.
4
You only pay for tickets handled
You only pay for the tickets TalentPop agents actually handle. This gives you a more flexible and efficient support model, with costs tied directly to volume instead of fixed headcount or unused capacity.
It’s Easy With An Expert
Work with experienced professionals who understand what it takes to support and grow your brand.
Each expert is carefully vetted to ensure high-quality performance. All of our experts have an Average of:
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4 Years
CX Experience
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Top 3%
All Talent
2 Years
E-Commerce Experience
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Written, Oral & Customer Service Test
Two Live Video Interviews
Skills Training
Our Vetting Process
Each TalentPop agent is evaluated through a structured vetting process to ensure they meet our standards for quality customer support.
Internal Training
Every TalentPop agent goes through structured internal training to ensure they are fully prepared to represent your brand with confidence and accuracy.
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Shopify Training
Customer Support Training
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Helpdesk & AI Co-Pilot Training
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Brand Specific Training
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Scale Support Without Sacrificing Quality
Our Team Leads review key performance metrics and spot-check customer conversations to help ensure fast, consistent, high-quality support as your volume grows.
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See why **750+** top E-Commerce **brands Trust** TalentPop
See why 750+ top E-Commerce brands trust TalentPop to handle their customer support
Our Results Have Improved So Drastically
[TalentPop Agents] just have a really open mentality to coaching and feedback. It’s like night and day compared to our partners before who were nameless, faceless, and we didn’t talk to them. Switching to TalentPop, we saved so much money AND our results have improved so dramatically!
Kate Dalton, Director
We've Been Handed A Really Great Team
What I really liked about your offering is it was very built around and tailored to us as a client... It wasn’t like a plug and play, it was very much like ‘Well, let’s see how this can work for you!' Your company's flexibility is outstanding... and the quality in terms of agents has been amazing.
Nicola Anderson, Sr. Manager of Education
We Want Everyone On Our Team To Be From TalentPop
One of the things I really love about TalentPop is their attentiveness and willingness to help throughout the whole process... The two first agents we brought on, Donna and Keenan, really exceeded our expectations. They picked things up super quickly. Now Donna is one of our Lead Agents and managers essentially of the whole team!
Jarett Castillo, Chief Experience Officer
I'm Very Impressed
I'm very impressed! Everyone we have spoken to at TalentPop seems to really enjoy what they do and they are very passionate about what they do! Our Customer Success Manager, Michelle, is very helpful and resourceful, always asking how she could continue to help us out. Our agent is great! She is super nice, diligent, and just a pleasure to work with.
Justin Soleimani & Zach Dannett, Co-Founders
Simple, Transparent Pricing. No Contracts. No Surprises.
30 Day Money-back Guarantee
No Long Term Contracts
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