CXplained Panel Discussion | BFCM: Planning CX for High Volume Without Burnout

Cyber Monday and Black Friday can sometimes feel like a marathon and a sprint combined. Even the best CX teams run the risk of burnout if they don't prepare properly. Orders, tickets, and expectations are all skyrocketing. For this reason, we put together a panel of CX leaders  to discuss how they are proactively addressing the busiest season. This conversation is full of tactics you can implement immediately, from predicting ticket surges to maintaining smooth fulfillment and agent motivation.

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⭐ Moderated by:

Michelle Smith – Director of Client Experience, TalentPop

🎤 Featuring:

Domonique Brown – Director of Customer Experience, Liquid I.V.

Sarah Skolnik – Agency Partnerships Manager, Okendo

Krista Santiago – Partnerships Team Lead, ShipBob

Greg Bauman – Partner Manager, Kustomer

What you will discover:

• Where top brands focus on customer experience during peak season 
• How to handle high ticket volume without straining your staff 
• How to improve automation and fulfillment handoffs for more efficient operations 
• How to keep agents motivated when their inboxes are overflowing 
• Quick actions to prepare your support organization for BFCM success