How smart brands are redefining agent productivity

At TalentPop, we think that balance, not just efficiency, will be key to the future of customer experience. During his presentation at the CX Summit, Arman Taheri focused on this topic and offered important insights on how AI may strengthen support teams without sacrificing the human element that customers enjoy most. The key conclusions are as follows: ✔ It's all about balance: Effective CX combines the accuracy of statistics with the compassion of interpersonal communication. ✔ AI as a supplement, not a substitute: Since loyalty is still fueled by forming relationships, automation should support agents rather than replace them. ✔ Cooperation is important: By sharing CX insights across departments, the entire company can adapt to the needs of its customers. ✔ Remain informed: Brands can lead with assurance and quickly adjust by staying abreast of CX and AI trends. ✔ Human touch wins: In the years to come, brands that maintain empathy at the center of their approach will be distinguished. What tips would Arman give to companies looking into AI? Let client relationships lead the way, start small, and implement it where it's most evident.