1. Process Analysis & Gap Identification

• Audit existing workflows across departments to identify inefficiencies, bottlenecks, and redundancies.
• Map “current state” vs. “ideal state” processes.
• Analyze existing KPIs, metrics, and feedback to pinpoint recurring issues or pain points.
• Conduct root cause analyses (e.g., using 5 Whys, Fishbone diagrams).

2. SOP Management

• Locate, consolidate, and standardize all existing SOPs in a central repository.
• Identify areas without SOP coverage and create new SOPs from scratch.
• Collaborate with department leaders and SMEs to ensure SOPs are accurate, practical, and aligned with company standards.
• Implement version control and review cycles to keep SOPs current.

3. Process Design & Optimization

• Leverage workflow tools like HubSpot Workflows, Zapier, or Clay to design and automate processes
• Redesign inefficient workflows for greater efficiency and clarity.
• Introduce automation or digital tools where beneficial.
• Reduce unnecessary steps while maintaining compliance and quality standards.
• Ensure handoffs between teams are clearly defined and documented.
• Ensure data integrity and consistency in process-related systems.
• Partner with Automation teams to evaluate and optimize workflow usage & integrations

4. Stakeholder Collaboration & Training

• Partner with department heads to validate new processes before rollout.
  
  • Department leaders, Project Managers, BizOps Leaders
• Facilitate workshops, feedback sessions, and process-mapping meetings.
• Provide training and onboarding for teams on new or updated processes.
• Create easy-to-use guides, process maps, and quick-reference materials.

5. Change Management & Rollout

• Develop clear rollout plans for new processes, including timelines and communication strategies.
• Monitor adoption and troubleshoot barriers to compliance team.
• Gather feedback after implementation to refine processes further.

6. Continuous Improvement Culture

• Establishing close relationships with leaders to provide them feedback on processes lacking adherence (using a Request form)
• Establish feedback loops so employees can suggest process improvements.
• Track and report the ROI or impact of implemented changes.
• Benchmark company processes against industry best practices.
• Promote a culture of efficiency, adaptability, and documentation discipline.

• Systems thinking: understands how changes in tools and workflows affect downstream handoffs, data quality, reporting, and stakeholder experience.
• Strong stakeholder communication (written + verbal): can clarify requirements, run efficient meetings, document decisions, and communicate clearly via Gmail and Slack.
• Detail-oriented and solution-driven: catches edge cases, tests before implementing, and follows through until the improvements are stable 
• Operates with integrity, stays organized under pressure, and can work independently with minimal supervision in a remote environment

Required

• 1+ year of experience driving operational efficiency through process improvement, project coordination/management, operations support, or administrative work (e.g., Executive Assistant)
• 1+ year of hands-on workflow automation experience in at least one tool such as HubSpot, Zapier, Make, n8n, or GoHighLevel (building, testing, troubleshooting, and maintaining automations)
• Ability to map current-state processes, identify bottlenecks/root causes, and design a practical future-state workflow with clear owners and outcomes
• Strong documentation skills: can write and maintain SOPs/workflows/process maps that include purpose, scope, roles/responsibilities, step-by-step procedures, and change management

Preferred

• Direct experience with HubSpot (objects/properties, lists, workflows/automation, basic reporting) plus integration work using Zapier/Clay/
• Familiarity with process improvement methods and using lightweight measurement to validate improvements
• Experience maintaining a scalable SOP / knowledge base (review cycles, ownership, versioning, adoption)
• Experience in e-commerce industry 
• Comfortable with basic data work (Sheets/Excel): tracking KPIs, building simple analyses, and using data to prioritize improvement.

Technical

Internet Requirements

• DSL, Cable, or Fiber internet connection is required - LAN connection required (20 mbps minimum)
• Backup internet connection is required (10 Mbps minimum)

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Hardware Requirements

• Laptop/Desktop with a Minimum Core i5 or Ryzen 5 with at least 8GB RAM or equivalent system specifications
• Desktop/Laptop PC only (no tablets or smartphones allowed for working tools)

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Power Requirements

• Must have a reliable power source with minimal power outages
• Having a backup power source is also highly recommended (e.g generator, Portable power station)
• Having a backup location you can go to during a power outage (family member’s house, friend’s house, internet cafe, or a co-working space) is required for all TalentPop Team members

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• We’re one of the fastest-growing startups in the eCommerce ecosystem.
• You will work alongside a team of winners that will inspire you daily.
• Work with a collaborative team and environment.
• Clear progression plan and career advancement.