Internal Department Workforce & Headcount Planning

• Maintain and continuously refine TalentPop’s internal workforce and capacity models across Recruitment, Customer Success, Team Operations, and other functions of the business.
• Analyze labor capacity utilization, productivity, interview load, applicant pass rates, productivity metrics, and department efficiency to identify staffing needs and constraints.
• Establish weekly, monthly, and quarterly hiring targets in partnership with Recruitment and department leadership.
• Ensure alignment between hiring forecasts and internal labor capacity to support application volume and growth.
• Build internal bandwidth models that estimate workload distribution and highlight when teams or functions require additional staffing or resource reallocation.

Predictive Modeling & Scenario Planning

• Develop predictive models for attrition, bandwidth risk, hiring demand, and internal resource shortages.
• Build scenario plans for internal growth, new service expansion, seasonal hiring fluctuations, and operational shifts driven by AI adoption.
• Model “what-if” analyses to support executive decision-making (e.g., revenue growth, churn patterns, new vertical launches, efficiency targets).
• Quantify how changes in staffing, performance, or process improvements impact department load and company-wide labor requirements

Recruitment Analytics & Funnel Optimization

• Track and analyze recruitment performance metrics, including:
  
  • Application volume
  • Interview-to-hire ratios
  • Pass/fail trends
  • Time-to-fill
  • Pipeline sufficiency vs. hiring goals
• Maintain applicant forecasting models that project future supply based on historical conversion rates and expected demand.
• Recommend improvements to hiring workflows, interviewer capacity distribution, sourcing mix, and predictive funnel modeling.

Operational Analytics & Reporting

• Build dashboards and reporting tools that support Recruitment, Sales, Marketing, Client Success, Team Operations, and Executive Leadership.
• Create and maintain the Monthly Business Intelligence Report summarizing workforce insights, hiring performance, and departmental capacity for TalentPop's leadership team.
• Monitor departmental KPIs (capacity utilization, output per FTE, efficiency trends) and provide data-driven recommendations.
• Ensure cross-department alignment by providing standardized views of workforce metrics across TalentPop’s organization.

Data Governance & AI Tool Integration

• Serve as a data partner alongside our Engineering and Data Management team to ensure data integrity and help support TalentPop’s AI initiatives such as:
  
  • AI QA
  • AI Health Score
  • AI Client Health Score
  • Client Status Score
  • CSM Bandwidth Score
  • TL Dashboards
• Define and maintain the baseline data structure and operational metrics powering these tools.
• Alongside our Engineering and Data Management Team, validate data accuracy for reporting pipelines connected to HubSpot, Typeform, TalentPop App, HR systems, Slack, and external sources.
• Identify gaps in data collection, implement improvements, and ensure consistent data integrity across the BI function.

• Strong quantitative, modeling, and operational analysis skills.
• Advanced proficiency in Excel/Google Sheets (modeling, pivot tables, scenario analyses).
• Ability to interpret operational data and provide actionable recommendations.
• Experience in BPO, outsourcing, call center, or recruiting analytics is a strong plus.

• Bachelor’s degree in Business Analytics, Finance, Economics, Statistics, or similar.
• 5+ years of experience in business analysis, workforce planning, recruiting analytics, or operations analytics.
• Proven experience forecasting headcount or staffing capacity in high-volume environments.

• We’re one of the fastest-growing startups in the eCommerce ecosystem.
• You will work alongside a team of winners that will inspire you daily.
• Work with a collaborative team and environment.
• Clear progression plan and career advancement.